Terms & Conditions

Last updated: September 14, 2026

These Terms & Conditions ("Terms") govern your access to and use of suuQ's website, mobile application, and business management platform (together, the "Services"), operated by suuQ ("suuQ", "we", "us", or "our"). By creating an account or using the Services, you agree to these Terms.

1. Eligibility & Accounts

You must be at least 18 years old and able to form a binding contract to use the Services on behalf of a business. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account or the accounts of employees you invite.

2. Subscription Plans & Billing

• Access to certain features requires an active paid subscription plan. Plan features and pricing are described on our pricing page and may change from time to time.
• Fees are billed in advance on a recurring basis (monthly or annually, depending on your selected plan) and are non-refundable except where required by law.
• If a payment fails or a subscription lapses, access to some or all features may be suspended until payment is resolved.
• You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period.

3. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable law or regulation.
• Upload content that infringes the intellectual property or privacy rights of others.
• Attempt to gain unauthorized access to the Services, other accounts, or our systems.
• Reverse engineer, resell, or use the Services to build a competing product.
• Interfere with or disrupt the integrity or performance of the Services.

4. Your Data

You retain ownership of the business data (inventory, sales, customer, and financial records) you input into the Services. You grant suuQ a limited license to host, process, and display that data solely to provide the Services to you. Our handling of personal data is described in our Privacy Policy.

5. Third-Party Payments

Where the Services integrate with third-party payment providers (such as M-Pesa), your use of those payment methods is also subject to the provider's own terms and privacy practices. suuQ is not responsible for the acts or omissions of third-party payment providers.

6. Service Availability

We aim to keep the Services available at all times but do not guarantee uninterrupted access. We may perform maintenance, updates, or suspend access temporarily, and we are not liable for any loss arising from downtime beyond our reasonable control.

7. Termination

We may suspend or terminate your access to the Services if you breach these Terms, fail to pay applicable fees, or engage in activity that we reasonably believe harms suuQ, other users, or third parties. You may request deletion of your account at any time via our Account Deletion page.

8. Disclaimers & Limitation of Liability

The Services are provided "as is" and "as available" without warranties of any kind, express or implied. To the maximum extent permitted by law, suuQ shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the Services.

9. Changes to These Terms

We may update these Terms from time to time. We will indicate the "Last updated" date above when changes are made. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

10. Contact Us

Questions about these Terms can be sent to support@suuq360.com.